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If you are temporarily unable to manage your household on your own due to serious illness, a cure or during a stay in hospital, you are entitled to household help under certain conditions. You can apply for this from your statutory health insurance fund.
This form can be submitted electronically without signature (e.g. via a secure contact form or by e-mail) or in paper form to the responsible authority.
If you have statutory health insurance, you can receive support from a home help in certain cases. You can apply for household help from your health insurance fund if, for example
temporarily unable to continue running your household yourself.
You are entitled to household help if
This entitlement to household help is not limited in time.
Under certain conditions, you can also receive temporary home help if you
The home help will support you for a maximum of 4 weeks. If you have a child with a disability living with you who is dependent on help, your entitlement is up to 26 weeks.
Some statutory health insurance funds also pay for household help in other cases or if you have older children. You can find out more in the statutes of your statutory health insurance fund.
You must always apply to your health insurance fund for home help before claiming it. You will need a doctor's certificate to apply to your health insurance fund. In this certificate, your doctor confirms the need for domestic help and states the extent and duration of the domestic help you are likely to need. The doctor should also state the date from which the need for assistance arises and which illness-related impairments are present.
If your statutory health insurance fund approves your application, it will arrange a home help from a care service or a comparable organization. If the health insurance company is unable to provide domestic help or there is a reason not to do so, you can organize domestic help yourself and receive a reasonable reimbursement of the costs. However, there may be regional differences.
If your parents, siblings or other close relatives help you with household chores, your health insurance company cannot reimburse them. However, it can reimburse travel costs and, in some cases, loss of earnings. Please contact your statutory health insurance fund for more information.
You must meet the following requirements if you apply for household help during a stay in hospital, medical care for mothers or fathers or
due to medical rehabilitation:
You must meet the following requirements if you apply for household help for 4 weeks due to a serious illness, after a stay in hospital or
after an operation:
You can submit your application for household help by post or - with many statutory health insurance funds - in person at the office or online.
The home help usually settles the costs directly with your health insurance company. If you are over 18 years of age, you will have to make an additional payment for each day of home help. The co-payment is 10 percent of the costs, but at least EUR 5.00 and at most EUR 10.00 per day.
The statutory co-payment does not apply if
You must apply for domestic help from your health insurance fund before you claim the benefit. If you have hired domestic help yourself without the consent of your health insurance fund, the costs can only be reimbursed in exceptional cases.
Processing normally takes around 1 to 15 working days.
In order to process and decide quickly, your health insurance fund must have the necessary information and any required documents in a complete and meaningful form.
The health insurance fund decides on applications promptly, whereby the statutory processing period is observed to protect patients' rights.
Please note that the processing time stated is an average value for all health insurance funds. It may vary in individual cases.
The exact processing time also depends on the complexity of the individual case and may be extended accordingly. The same applies if documents or records are sent to you or your health insurance fund by post.
The Medical Service may need to be involved. It may take up to 5 additional weeks to process your request.
You can receive benefits from the Agricultural Employer's Liability Insurance Association (LBG) for farm and household assistance if you are unable to work or require inpatient treatment as a result of an accident at work or occupational disease.
To enable you to continue running your household or looking after your children after an insured event, the statutory accident insurance will support you financially or in organizing help under certain conditions.
You are obliged to register all persons employed in your private household for statutory accident insurance and to inform your accident insurance fund of any changes.
As an insured person, you are entitled to hospital treatment. Treatment is provided on a full inpatient basis if the treatment objective cannot be achieved by partial, pre-hospital or post-hospital treatment or outpatient treatment including home nursing care.
If you have paid more than 2 percent of your gross family income as statutory co-payments in the current calendar year, you can be exempted from this for the rest of the year. For the chronically ill, the so-called burden limit is 1 percent.