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Rescue service; reachable via emergency number 112
The rescue service can be reached by telephone and fax in an emergency.
Forms
Forms
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Notfall-Telefax
This form can be submitted electronically (e.g. via a secure contact form using your user account with login via the electronic ID function or the ELSTER certificate) or handwritten and signed in paper form to the responsible authority.
Responsible for you
Integrierte Leitstelle Amberg
Street address
Gasfabrikstraße 19
92224 Amberg
Postal address
Gasfabrikstraße 19
92224 Amberg
Phone
Fax
Website
Standort im BayernAtlas
Route planner
Timetable for public transport
Procedure details
Description
In Bavaria, you can call the standardized Europe-wide emergency number 112 around the clock to request help from the fire and rescue services. The emergency number 112 connects you to the local integrated control center - from all telephone networks, free of charge and without dialling codes.
Thanks to the integrated control centers in Bavaria, the emergency number 112 can also be reached by fax in Bavaria. This means that even people who cannot speak or hear can get help quickly. You do not have to enter a prefix when making an emergency fax call either.
You can find the "Emergency fax" form in the "Forms" section.
The five "Ws"
When requesting fire and rescue services, the integrated control center needs information from the caller about the five "Ws" in order to be able to alert a sufficient number of suitable emergency services:
- Where is the incident?
State the location of the incident as precisely as possible (e.g. name of municipality or district, street name, house number, floor, special features such as backyards, type of street, direction of travel, kilometers of roads, railroad lines or rivers)! - Who is calling?
State your name, your location and your telephone number in case of queries! - What has happened?
Briefly describe the event and what you can see (what has happened? what can be seen?), e.g. traffic accident, crash, fire, explosion, collapse, trapped person! - How many people affected?
Estimate the number of people affected, their position and injuries! In the case of children, also state their age - estimated if necessary! - Wait for further questions!
Do not hang up immediately, the staff at the integrated control center may need more information from you!
Also provide "first aid" as long as you are not putting yourself in danger!
Help the emergency services to find the location of the incident!
Medical on-call service
If you need medical assistance outside the regular consultation hours of your family doctor for non-life-threatening health problems that do not make it necessary to call the emergency services, the medical on-call service will help you find a doctor. The medical on-call service can be contacted throughout Bavaria via the number 116 117 - free of charge from all telephone networks. You can find further information on the medical on-call service under "Further links".
Fees
The emergency number 112 can be reached free of charge from all telephone networks.
The rescue service facilities in Bavaria are largely financed from the contributions of those with statutory health insurance. Treatment and transportation by the rescue service and emergency doctor are subject to a charge and are generally paid for by the health insurance.
Legal bases
Related links
Related issues
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Rescue services; ensuring the public rescue service
The rescue service includes emergency rescue, medically assisted patient transport, patient transportation, patient repatriation, mountain and cave rescue and water rescue.
Status: 14.04.2025
Editorially responsible for prodecure description: Bayerisches Staatsministerium des Innern, für Sport und Integration
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