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If you experience impairments or discrimination by federal authorities in your daily life, for example due to a lack of accessibility, you can contact the conciliation body.
This form can be submitted electronically (e.g. via a secure contact form using your user account with login via the electronic ID function or the ELSTER certificate) or handwritten and signed in paper form to the responsible authority.
If you experience impairments or disadvantages in your daily life at the hands of federal authorities, for example due to a lack of accessibility, you can call on the conciliation body.
Accessibility means, for example, that you can use buildings, means of transport or information processing systems without major difficulties and without outside assistance. If you experience impairments in your daily life at federal public offices because accessibility has not been sufficiently developed, you can turn to the conciliation board under the Equal Opportunities for Persons with Disabilities Act.
The conciliation board mediates in disputes on the subject of accessibility between persons with disabilities and federal public agencies.
The conciliation board is independent. The mediators are responsible for conducting the proceedings in an impartial and fair manner. The mediators and the employees of the office are bound to secrecy.
If you are represented by someone else in the conciliation proceedings, you need a power of attorney (PDF; 60 KB, 1 page).
To initiate conciliation proceedings, you must submit an application. The application form is also available in plain language. Your application must state the following things:
You may submit the request online, by mail, in German Sign Language through the SQAT service, or in person by appointment.
If you are submitting the application online:
If you are submitting the request by mail:
You can also send your application to the conciliation board by e-mail or submit an application in German Sign Language via the SQAT service.
You can make the request orally directly on site at the conciliation board:
Here's how the conciliation process works:
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If there is already a time limit for appeals that has been interrupted by the conciliation process, you must file the conciliation request within the time limit for appeals.