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Do you believe that a company has violated the German Investment Code? Then you can lodge a complaint with the Federal Financial Supervisory Authority (BaFin). You can use the general complaints procedure to do so.
The Federal Financial Supervisory Authority (BaFin) is responsible for protecting all consumers in the financial services sector. You can only submit complaints to BaFin about possible malpractice in a company in the financial services sector that is under the supervision of BaFin. BaFin cannot refund money that you have lost through securities transactions, for example.
It also has no influence on statutory or contractual deadlines, such as payment, reporting or limitation periods, if you submit a complaint. To ensure that you do not suffer any disadvantages, you must ensure that you comply with such deadlines yourself, irrespective of BaFin's review. In cases of doubt, it is advisable to seek legal advice.
In the event of a dispute, BaFin offers the parties involved the opportunity to settle the dispute out of court in addition to lodging a complaint, if your complaint is suitable for this.
Regardless of which body is responsible for settling a specific disagreement, all procedures have certain principles in common:
BaFin is not responsible for complaints about
You can use the online complaint form for complaints under the German Investment Code. To do so, use the online service "BaFin online complaint form".
BaFin normally examines complaints in several steps:
There are no indications or special features.